Return Policy

Unused merchandise is eligible for a full refund within 30 days of receipt of order. All returned items must be unused, in their original condition, and in their original product packaging. Returned items must have no visible signs of wear or use.

Once your return has been processed at our warehouse, please allow up to 5-10 business days for your refund to be posted to your account, depending on your financial institution.

Items denoted as Final Sale are not eligible for return, refund or exchange.
Start Your Return

Step One

Fill out the contact form or directly email customer service with your order number and description. They will provide more specific return information.

Step Two

Return the package according to the information provided by customer service using a trackable mailing method. We are not responsible for lost packages.

Step Three

After the item is shipped as per our instructions, send a copy of the courier receipt or shipping label to the customer service mailbox.

Return FAQs

What is your return policy?

Unused merchandise is eligible for a full refund within 30 days of receipt of order. All returned items must be unused, in their original condition, and in their original product packaging. Returned items must have no visible signs of wear or use.

Items denoted as Final Sale are not eligible for return, refund or exchange.

How long does it take to process a return?

Please allow up to 4 weeks for a credit to appear on your original form of payment.
How do I make a return?

You can initiate a return by clicking the "Start Your Return" button above, then entering in your order number, email address and billing zip code.  
Will I get a confirmation of my purchase?

Yes, you will receive one or more of the following emails after your order is placed: Order Confirmation, Shipment Confirmation and/or Return Confirmation.
What if I didn't get an order confirmation?

Sign in to your account from the top right icon to view order history, tracking information, and past order details.

If you still have questions about your order, contact us at ezbinz.messages@gmail.com during normal hours of operation and we will respond as quickly as possible.
How can I check the status of my order?

Sign in to your account from the top right icon to view order history, tracking information, and past order details.
Is there a warranty on EZ BINZ products?

EZ BINZ offers a 1 year manufacturer’s warranty on all merchandise from the date of purchase.
Does EZ BINZ ship internationally?

No, EZ BINZ currently does not offer international shipping at this time.